Store Returns and Refunds
We ship perishable products. You will have a tracking number to estimate the arrival date. If you are unsure if the recipient will be present at the day of arrival time DO NOT SEND any perishable goods.
RETURNS
Returns are not accepted after 5 days from the date the order is received. We do not accept returns on perishable items. You cannot return items that you do not like in taste or package shape. Items that have been opened can not be returned. Return shipping charges are the customer’s responsibility. Shipping and handling charges are NOT refundable. Returns may be subject to a 5-20 percent restocking fee.
Handling returns
Call Consumer Support to obtain a Return number and the return address.
Pack the product in its original product packaging and mail it in sturdy box to ensure the product will be returned without damage.
If you do not have the original product box or packaging, mention this to the Consumer Support – [email protected]
Write the Refund number clearly on the outside of the box. Failure to do so may result in your package being refused or cause delays in processing your refund.
Be sure to use a package-shipping service such as UPS, FedEx or the United States Postal Service.
Remember to request your trucking number.
We recommend insuring your product.
Refunds in the form of store credit.
In some cases your refund will be made in the form of store credit, which will be placed on a Fabko.com There is no charge to receive this card or use the value store on this card.
When I can expect money back?
Once they have been received by FedEx, returned items are usually delivered to us within 3 to 5 business days. Once we have received the item(s), you will be reimbursed for the cost of the items purchased and the amount should appear on your credit card statement.